Return & Exchange Policy

At divafajas.com, we value your satisfaction and want to ensure you have the best shopping experience when purchasing our Colombian shapewear. We understand that sometimes an exchange may be necessary, which is why we have established the following Return & Exchange Policy.

Size Exchanges

  1. Size exchanges are available exclusively for Colombian shapewear purchased through our online store.

  2. You may request a size exchange (larger or smaller) within 2 business days after receiving your order.

  3. Customers are responsible for all shipping costs related to the exchange, including the return of the original product and the shipment of the new size.

  4. Items must be in their original condition, unworn, with all original tags and packaging to qualify for an exchange.

Exchanges Due to Order Error

  1. If you receive a product in the wrong size or color compared to what you ordered, we will take full responsibility for correcting the error.

  2. Errors must be reported within 2 business days of receiving your order.

  3. In these cases, the store will cover the shipping costs for the return and reshipment of the correct product.

Exchange Request Process

  1. To request a size exchange or report an error, please contact our customer service team at info@divafajas.com or (707) 720 7847 within 2 business days of receiving your order.

  2. Provide the following: order number, product details, and reason for the exchange.

  3. Our team will provide you with specific instructions and guide you through the process.

General Conditions

  1. Products must be in perfect condition, unworn, with all original tags and packaging.

  2. Exchanges are subject to inventory availability.

  3. Once your request has been approved, you will have a limited timeframe to complete the process according to the instructions provided by our customer service team.

At divafajas.com, we are committed to delivering high-quality products and excellent customer service. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.